Resources
Frequently Asked Questions About Curtain Rods
-
How long will it take me to receive my rods?
All rods are made to order and handcrafted to your specifications. Please allow 2-3 weeks for production. Once your rods are complete, they will be carefully packaged and shipped via UPS. You’ll receive tracking information via the email you used to place your order, and most rods arrive within 5-7 business days.
-
How do I measure my windows accurately for curtain rods?
It’s simpler than you think! Check out our designer tips on sizing your custom rods for the perfect fit below.
-
Can I choose the material and finish for my rods?
All rods are fabricated steel rods and come in six colorways; gold, oil-rubbed bronze, flat black, gunmetal, silver, and steel.
-
What is the typical lead time for orders?
All rods are made to order and handcrafted to your specifications. Please allow 2-3 weeks for production. Once your rods are complete, they will be carefully packaged and shipped via UPS.
-
Do you offer installation services?
We do not offer installation services; however, be sure to check out our installation guide for helpful tips and tricks to easily install your custom rods.
-
What is your return policy?
All orders are custom-made; therefore, we do not accept returns. However, if you experience any issues with your order, please don’t hesitate to contact us—we’ll be happy to assist you.
-
Do you provide samples or swatches of materials and finishes?
Sample kits are available for purchase for $25 under the hardware section of our website

Have Other Questions?
We’re here to help you find the perfect custom curtain rods for your home.